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Privacy Policy

1. Introduction

ABOVEBOARD Insurance (“we”, “us” or “our”) is committed to respecting and safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect personal information including, but not limited to:

  • Name, address, and contact details

  • Date of birth and gender

  • Information relating to your insurance application or claim

  • Payment and financial details

  • Any additional information relevant to our services, as required by law

3. How We Collect Your Information

We collect information directly from you when you apply for insurance, make a claim, contact us by phone or email, interact with our website, or use our services. We may also collect information from third parties, such as another insurer, a health professional, or government agencies, where necessary.

4. Why We Collect and Use Your Information

We use your information to:

  • Provide and administer insurance products and services

  • Assess your applications and process claims

  • Communicate with you about your policy

  • Satisfy legal and regulatory obligations

  • Improve our products, website, and services

5. Disclosure of Information

In limited circumstances, your information may be disclosed to service providers located overseas in the course of providing you with insurance services. In these cases, we will take reasonable steps to ensure your data is protected.

6. Overseas Disclosure

Your information may be shared with:

  • Professional advisors and third-party service providers who assist us in delivering our services

  • Insurance brokers, reinsurers, underwriters, medical professionals or assessors

  • Government regulators and law enforcement agencies, as required by law
    We will never sell your personal information to any party.

7. Data Security

We take steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure. Your personal data is stored securely with restricted access.

8. Accessing and Correcting Your Information

You have the right to access and seek correction of the personal information we hold about you. To do so, please contact us using the details below.

9. Complaints

If you have any concerns about your privacy or this policy, you may contact us at

josh.simpson@aboveboardinsurance.com.au, Tel: 0482 039 650. We will address your complaint promptly.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

11. Why We Collect and Use Your Information

We use your information to:

  • Provide and administer insurance products and services

  • Assess your applications and process claims

  • Communicate with you about your policy

  • Satisfy legal and regulatory obligations

  • Improve our products, website, and services

Contact Us
For privacy-related questions or to access/correct your information, please contact:
ABOVEBOARD Insurance, Privacy Officer

josh.simpson@aboveboardinsurance.com.au

Tel: 0482 039 650 

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